Refund policy

If due to no error by Timber and Light, you decide to cancel your order and request a refund within 24 hours of placing an online order, we will provide a full refund minus the Shopify fees we are charged at point of sale. After 24 hours from order placement, cancelling is not possible as we would have likely started your order.

We have a 10-day return policy, which means you have 10 days after receiving your item to request a return only in the case of a damaged or incorrect shelf. 

To start a return or for any return questions, you can contact us at sales@timberandlight.co.nz. 

Points to Note

As we work with natural timber, there are always colour and grain variations. Sometimes we join two similar coloured lengths of timber but by the time we machine the shelf/top, the pieces might have a colour difference. This is something we can not control but of course we do try our best to match timber pieces as close as we can at the start of manufacturing. In addition, timber can accept our clear coat or stain slightly different, and the result may be a patchy area of slightly varying colour. Although rear, it does happen. As both of these situations are outside our control, returning for this reason is not possible. Below is an example of a varying colour match after machining and also a patchy area from the Ash timber accepting the clear coat differently.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong size shelf, so that we can evaluate the issue and make it right.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.